CaraResetter Epson 1390. Kondisi ini biasanya ditandai dengan adanya lampu indikator tinta dan kertas berkedip bergantian ketika printer dinyalakan. Gambar 2 Mengatasi Printer Epson L300L310 yang Berkedip. Permasalahan terkait lampu tinta dan kertas berkedip memang sering terjadi pada segala merk Epson tak terkecuali juga pada Epson. Printer LCD; Servis UPS. Posted by bacalah at 14:24. Kamis, 3 Maret 2011 terakhir saya charger 2 bulan lalu. jarang di pakai stand by. 2 minggu lalu. saya coba nancepin chager hp. chargernya langsung konslet. lalu saya coba nancepin kipas angin. kipas anginna tiba tiba lampu power kedap cabut kabelnya backup berjalan Lampupower ( ) mungkin berkedip (flash) atau off. Lampu berkedip lainnya menunjukkan eror yang dapat diatasi. Jika tidak bisa dibersihkan, anda bisa mengganti busa tersebut. Tidak ada ada lampu yang berkedip, apabila lampu indikator power mati saat ditekan tombol pada power on, lakukan pengecekan pada kabel yang menuju ke arah aliran listrik. PrinterHP LaserJet P1102 Pro, P1102w, P1106, P1108 dan - Lights Berkedip. Lampu pada panel kontrol menunjukkan status produk. Lampu ini bisa hidup, mati, atau berkedip, tergantung pada status produk. Lampu semua bisa berkedip dalam pola yang berbeda untuk menunjukkan status produk atau kondisi kesalahan potensial. ServicePrinter HP Deskjet Mati Total; Service Printer Canon I, 1600, 1700, 1880, 1980, MP145, 150, 160, tidak bisa menarik kertas atau kertas langsung masuk banyak saat ngeprint, kertas miring saat tercetak Blank, Lampu power kedap - kedip; Tidak ada tampilan Video, Digital Control, Horizontal; Kadang ada gambar; Video kendor Kaliini kami akan menjelaskan masalah printer Canon IP2770 adalah lampu printer yang terus berkedip. Lampu yang berkedip pada printer adalah penanda bahwa printer Anda tidak dalam keadaan normal. Caranya adalah mencari tahu penyebabnya dan segera atasi penyebabnya. Lampu yang berkedip hanya tanda. Selanjutnya Anda harus meneliti printer Anda lampupower kedap-kedip, dan dapat menyebabkan power supply ikut rusak, tampilan kedap-kedip, terang gelap, PERHATIAN : Tegangan Inverter sangat tinggi, dapat membahayakan keselamatan Untuk point ke 3 kerusakan ini mirip dengan kerusakan printer (waste tank full) untuk istilah pada baterai cycle count, jika tanya bagai mana membetulkan Untukpanduan reset sobat bisa baca di postingan ini cara reset printer ip2770. Apabila tidak dapat dibersihkan, maka anda bisa mengganti busa tersebut. Cara Memperbaiki Printer Canon Ip2770 Lampu Kedap Kedip Kerusakan printer canon ip 2770 biasanya ditujukan dengan lampu. Cara memperbaiki printer canon ip2770 lampu kedap kedip. Itulah beberapa cara memperbaiki printer canon ip2770 Caramengatasi blink HP Deskjet 1050 : 1. Misalkan, catridge warnanya yang anda curigai rusak, ambil catridge hitamnya dan biarkan hanya catridge warnanya yang terpasang. 2. Setelah itu, hidupkan Printer HP Deskjet anda. 3. Kalaukedua lampu masih tetap berkedip bergantian, silahkan dicoba lagi langkan langkah diatas sampai berhasil. Bila memang tidak berhasil juga, kemungkinan adaptor printer anda memang sudah RUSAK. Silahkan saja mencari adaptor bekas printer yang lain ( Canon tentunya ) dan mencoba menggantinya. Siapa tahu adaptornya masih normal. ljJzFTV. em ‎03-06-2014 0303 PM - editado pela última vez em ‎04-04-2017 0159 PM por OscarFuentes Olá jacques1969,Utiliza cartuchos recarregados?Para tentar corrigir o erro, realize uma redefinição elétrica e a limpeza nos contatos dos cartuchos e interior da impressora onde são elétrica1. Pressione o botão "Liga/Desliga" para ligar o equipamento. Com o equipamento ligado, desconecte o cabo de alimentação da parte de Desconecte o "cabo de alimentação" da tomada. Aguarde pelo menos 15 segundos. Conecte o "cabo de alimentação" na Conecte o "cabo de alimentação" à parte de trás do equipamento. Se o equipamento não ligar automaticamente, pressione o botão "Liga/Desliga" para 3 Limpar os contatos elétricos Eu trabalho para a HP. Se esta resposta foi útil e te ajudou a resolver o problema, por favor, clique no botão assim poderá ajudar outros usuários. E clique no botão para agradecer a ajuda. HPSuporte HP Suporte Tutorial Printer – Para pengguna Printer Brand Epson atau lebih tepatnya Printer Epson L210 ini sering dibuat kebingunan oleh keadaan printer mereka yang terkadang error dan tidak berfungsi satunya terjadi error dengan indicator Lampu Kedap-Kedip di Printer Epson L210 ini, hal semacam ini terlihat sepele namun kita sering dibuat bingung untuk mengatasinya.Simple sih sebenarnnya!’“Butuh pemahaman lho, sekedar otak-atik tanpa pemahaman juga kesalahan besar, yang ada tambah error lho printernya!’Benar nggak!’Nah, kalian harus baca beberapa penjelasan yang bisa menambah wawasan kalian seputar Mengatasi Lampu Kedap-Kedip di Printer Epson L210 akan admin jelaskan dibeberapa penjelasan berikut Mengatasi Lampu Kedap-Kedip di Printer Epson L210Cara Mengatasi Lampu Kedap-Kedip di Printer Epson L210Sebenarnya, jenis printer Epson L210 ini terbilang sangat tangguh lho! Bayangin aja, setelah pemakaian cukup banyak namun masih tetap aja normal demikian,Error yang terjadi juga terkadang disebabkan oleh kita yang lupa melakukan perawatan rutin terhadap printer kita Sebandel apapun itu printer tersebut, perawatan tetaplah menjadi hal yang harus kamu lakukan untuk teta menjaga agar tetap bekerja dengan baik,So, saat ini kita akan focus dulu bagaimana cara Mengatasi Lampu Kedap-Kedip di Printer Epson L210 langkah awal,Ada beberapa hal yang perlu kamu perhatikan, ini pengecekan awal sebelum melakukan tindakan lebih lanjut seperti mereset dan lainnya,So, Simak penjelasan selengkapnya 1. Mengecek KertasLampu Kedap-Kedip di Printer Epson L210Ini langkah pertama yang perlu kamu lakukan, silahkan lakukan pengecekan terhadap kerja yang ada di Printer kalian.Posisinya diperhatikan, udah pas belum!’Atau,Cabut dulu kertas yang ada, kemudian angkat bagian atas box printer tersebut. Periksa!’Apakah ada bekas kertas yang tertinggal di bagian dalam printer, jika ada keluarkan! Ini sangat berpengaruh pada kinerja printer kalian.Jangan biarkan ada sisa kertas didalamnya!’Sedikit saja ada maka printer kamu tidak akan mau ngeprint’ lho! Kertas tersebut akan mengganjal beberapa spare part yang berputar.Wajib bersihkan dlu!’2. Mengecek TintaMengatasi Lampu Kedap-Kedip Epson L210Nah, setelah mengecek kertas tadi dan ternyata printer kamu masih belum normal maka langkah kedua yang kamu lakukan adalah mengecek tintanya.Kalau nggak ada tinta mana mau bekerja!’Jelaslah!’Pastikan kondisi tinta oke, periksa hingga ke selang infusnya. Jangan biarkan ada tinta yang terputus pada selang Epson L120 ini bekerja sangat luarbiasa, hasilnya sangat maksimal dan memuaskan. Jadi, pengecekan tinta secara rutin seharusnya kamu sudah rutin maka kamu tidak akan kena masalah ini lagi!Oh ya,Usahakan selalu menggunakan tinta original dari Epson. Memang sih, yang KW jauh lebih bisa 3 1 lho!Tapi, untuk kebaikan printer kamu maka sebaiknya kamu menggunakan tinta yang original. Kalau terusan menggunakan yang KW maka kemungkinan suatu hari nanti printer kamu tidak lagi bisa membaca dengan hati hal ini~3. Reset PrinterCara Reset Printer Epson L210Pada langkah terakhir untuk Mengatasi Lampu Kedap-Kedip di Printer Epson L210 ini adalah dengan melakukan ini sebagai alternatif terakhir jika dari cara diatas belum berhasil membuat printer kamu kembali normal seperti biasanya.'Don't worry!''Reset nggak sulit kok!'Untuk Mengatasi Lampu Kedap-Kedip di Printer Epson L210 dengan melakukan reset ini bisa kamu lakukan sendiri kok di kamar kerja saja,Kamu perlu mengikuti beberapa langkah yang akan admin berikan dibawah ini, ikuti langkahnya dengan benar,Jangan sampai ada beberapa langkah yang terlewatkan, untuk itu baca dan pahami terlebih dahulu sebelum kamu penjelasan dan langkah selengkapnyaCara melakukan reset pada printer yaituMatikan printer lalu cabut kabel power dari sumber kembali setelah didiamkan 5 tombol bergambar segitiga dalam lingkaran selama kurang lebih 5 detik hingga lampu tombol power menyala hijau, lalu tekan lagi selama 3 detik, lalu sekali lagi selama 1 detik, lalu printer lalu nyalakan cara di atas masih belum bisa membuat printer normal kembali, maka kamu bisa melakukan reset printer dengan bantuan software resetter. Caranya adalahDownload tool Epson L210 resetter yang tersedia di file resetter kemudian jalankan kotak dialog yang muncul, pilih Select’.Pada Model Name’ pilihlah L210’ serta pada Port’ pilihlah Auto selection’, lalu klik OK’.Selanjutnya pilih Particular adjustment program’.Pilih dan klik Waste ink pad counter’, lalu klik OK’.Centang pada Main pad counter setelah itu click lagi Main pad counter’ lalu klik Initialization’.Klik OK’ pada kotak dialog yang akan tampil kotak dialog untuk mematikan printer, matikan dulu printernya barulah klik OK’.Terakhir, pada pesan Information’ klik OK’ lalu klik Finish’. Nyalakan kembali printer, lalu lakukan print test page untuk memastikan printer sudah kembali berfungsi dapat kamu baca lagi di Cara Reset Epson L210 Lampu Berkedip Dengan Dan Tanpa AplikasiPenutupDemikianlah beberapa langkah dan panduan cara mengatasi lampu kedap-kedip pada printer Epson L210. Beberapa langkah tersebut akan berhasil jika kamu sudah melakukannya dengan benar, pahami dulu yang kamu kerjakan ini belum menunjukan hasil maka sebaiknya kamu bawa saja ke tukang service yang memang benar-benar ahlinya.'Itupun jika kamu sudah tidak sanggup mengerjakannya!'Selamat mencoba ya! hp-concentra-wrapper-portlet Actions Blinking Lights The following sections describe the most common combinations of blinking flashing lights displayed on the control panel, followed by solutions for each combination. Find the blinking lights pattern you are experiencing, and then follow the steps to resolve the issue. Figure Control panel with lights indicated Power light Attention light Check color cartridge light Check black cartridge light Issue All the lights are blinking In this error condition, all of the control panel lights are blinking Power light Blinking Attention light Blinking Check color cartridge light Blinking Check black cartridge light Blinking Figure Control panel with the lights indicated Cause The product is in an error state. Solutions Solution one Reset the All-in-One With the printer turned on, disconnect the power cord from the rear of the printer. Unplug the power cord from the wall outlet. Wait at least 15 seconds. Plug the power cord back into the wall outlet. Reconnect the power cord to the printer. Turn the printer on. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution two Plug the All-in-One directly into an electrical outlet Plug the product directly into an electrical outlet to make sure that the power source functions correctly. Disconnect the power cord from the rear of the product. Unplug the power cord from any power strips or surge suppressors. Plug the power cord directly into an electrical outlet. Reconnect the power cord to the rear of the product. Press the Power button to turn on the product. Try the task again. If the issue persists, try a different electrical outlet. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution three Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document. Issue One or both Check Cartridge lights are on In this error condition, the following control panel light pattern displays Power light On Attention light Off Check color cartridge light On or off Check black cartridge light On or off Figure Control panel with both check cartridge lights blinking Figure Control panel with one check cartridge light blinking If both check cartridge lights are on, there is an issue with both cartridges. If the left check cartridge light is on, there is an issue with the tri-color cartridge. If the right check cartridge light is on, there is an issue with the black cartridge. Cause The indicated cartridge is low on ink. Solutions If one or both of the cartridges is low on ink, you do not need to replace the cartridges yet, unless you are dissatisfied with the print quality. Solution one Check the ink levels Follow these steps to check the ink levels. Open the HP product software Windows XP Click Start , click All Programs, click HP, click the folder for your HP product, and then click the icon for your HP product . Windows Vista Click the Windows icon , click Programs, click HP, click the folder for your HP product, and then click the icon for your HP product . Windows 7 Click the Windows icon , click All Programs, click HP, click the folder for your HP product, and then click the icon for your HP product . note You can also open the HP product software from your computer desktop by double-clicking the icon for your HP product . The product software opens. In the product software, double-click Estimated Ink Levels . The HP Toolbox opens a graphic that shows the estimated ink levels for your product. Figure The estimated ink levels graphic If the estimated ink levels are low, and you are satisfied with the quality of your printouts, ignore the lights until you are dissatisfied with the printouts. If the estimated ink levels are low, and you are dissatisfied with the quality of your printouts, replace the cartridges. Continue to the next solution. Solution two Replace the problem cartridge Follow these steps in the order given to replace the cartridges. Step one Replace the cartridge Purchase replacement cartridges and other supplies from the HP Store or local retailers. Press the Power button to turn on the product. Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing. Figure Open the cartridge access door Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot. Figure Remove the cartridge caution Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Figure Do not touch the contacts or nozzles Remove the new cartridge from its packaging, and then pull the pink pull tab to remove the plastic tape. caution Do not touch the copper-colored contacts or ink nozzles. Also, do not retape the cartridges. Doing so can result in clogs, ink failure, and bad electrical connections. Figure Remove the plastic tape Hold the cartridge by its sides with the nozzles toward the product, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot. The tri-color cartridge goes in the slot on the left The black cartridge goes in the slot on the right Figure Insert the cartridge into its slot Push the cartridge forward into its slot until it snaps into place. Repeat these steps to replace the other cartridge, if necessary. Close the cartridge access door. Figure Close the cartridge access door Press the button next to OK on the control panel display . The product prints an alignment page. Step two Align the cartridges Lift the scanner lid. Place the alignment page with the printed-side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page. Figure Place the alignment page on the scanner glass Close the scanner lid. Press the button next to OK on the control panel display . The product scans the alignment page. When the Alignment successful message displays on the control panel screen, press the button next to OK on the control panel display to complete the alignment. Step three Print a self-test report Printing a self-test report verifies if the hardware functions correctly. Follow these steps to print a self-test report. How to print a self-test report Setup Press the button next to Setup on the product control panel . Press the button next to Printer Report on the product control panel . The self-test report prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution three Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document. Issue One or both Check Cartridge lights are blinking In this error condition, the following control panel light pattern displays Power light On Attention light Off Check color cartridge light Blinking or off Check black cartridge light Blinking or off Figure Control panel with lights indicated Figure Control panel with lights indicated If both check cartridge lights are blinking, there is an issue with both cartridges. If the left check cartridge light is blinking, there is an issue with the tri-color cartridge. If the right check cartridge light is blinking, there is an issue with the black cartridge. Causes One or both cartridges are incompatible with the product. One or both cartridges are defective. One or both cartridges still have the protective tape on the nozzles. A problem has occurred with one or both cartridges. Solutions Solution one Check the cartridge compatibility Follow these steps to make sure that the cartridges are compatible with your product. Purchase replacement cartridges and other supplies from the HP Store or local retailers. Press the Power button to turn on the product, if the power is not already on. Open the cartridge access door. The carriage moves to the center of the product. Wait until the product is idle and silent before proceeding. Find the number on the label on the top of each cartridge. Figure Number on the cartridge label Cartridge numbers Make a note of the cartridge number printed on the label of each cartridge, and then close the cartridge access door. Refer to the list of cartridge numbers in the HP Sure Supply window. If either of the cartridge numbers is not in the list, replace the cartridge with a new one that is in the list. For instructions on how to replace the cartridges, skip to the solution to replace the cartridges. Solution two Resolve the cartridge problem Follow these steps in the order given to resolve the cartridge problem. Step one Clean the problem cartridge contacts Follow these steps in the order given to clean the electrical contacts. note If both cartridge lights are blinking, complete the steps for both cartridges. Gather the following items Distilled water. Use bottled or filtered water if distilled water is not available. Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges coffee filters work well. Open the cartridge access door. The carriage moves into the center of the access area, unless there is an obstruction. Figure Open the cartridge access door Figure The carriage in the center of the product Disconnect the power cord from the rear of the product. Press down on one of the cartridges to release it, and then pull it out from its slot. Figure Remove the cartridge caution Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Figure Do not touch the contacts or nozzles If protective tape is still on the cartridge, remove it. Do not remove the copper-colored strip. Figure Remove the protective tape If you removed the protective tape from the cartridge, there is no need to clean the cartridge. Continue to the step to reinstall the cartridge. Place the cartridge on a piece of paper with the nozzle plate facing up. Dip a cotton swab into the clean distilled water, and then squeeze it to remove most of the moisture. The swab should be only slightly damp. Clean the cartridge contacts. caution Avoid touching the nozzles. Figure Clean the cartridge contacts note Clean the contacts quickly so that the cartridge is not outside the product for more than 30 minutes. The ink can dry and clog the nozzles if the cartridge is outside of the product for too long. Clean the contacts in the carriage for the problem cartridge. warning Make sure that the power cord is disconnected from the product. Figure Carriage Figure The gold-colored contacts in the carriage Wait ten minutes to allow the cartridge and carriage to dry. Place the cartridge in its slot at a slightly upward angle, and then press up and forward until the cartridge snaps into position. The tri-color cartridge goes in the slot on the left. The black cartridge goes in the slot on the right. Figure Insert the cartridge into its slot Reconnect the power cord to the rear of the product. Close the cartridge access door. Figure Close the cartridge access door Press the button next to OK on the control panel display . The product prints an alignment page. Step two Align the cartridges Lift the scanner lid. Place the alignment page with the printed-side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page. Figure Place the alignment page on the scanner glass Close the scanner lid. Press the button next to OK on the control panel display . The product scans the alignment page. When the Alignment successful message displays on the control panel screen, press the button next to OK on the control panel display to complete the alignment. Step three Print a self-test report Printing a self-test report verifies if the hardware functions correctly. Follow these steps to print a self-test report. How to print a self-test report Press the button next to Setup on the product control panel . Press the button next to Printer Report on the product control panel . The self-test report prints. If these steps resolved the issue, there is no need to continue troubleshooting. If the issue persists, see the next step. Step four Replace the problem cartridge Purchase replacement cartridges and other supplies from the HP Store or local retailers. Press the Power button to turn on the product. Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing. Figure Open the cartridge access door Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot. Figure Remove the cartridge caution Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Figure Do not touch the contacts or nozzles Remove the new cartridge from its packaging, and then pull the pink pull tab to remove the protective plastic tape. caution Do not touch the copper-colored contacts or ink nozzles. Also, do not retape the cartridges. Doing so can result in clogs, ink failure, and bad electrical connections. Figure Remove the protective plastic tape Hold the cartridge by its sides with the nozzles toward the product, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot. The tri-color cartridge goes in the slot on the left. The black cartridge goes in the slot on the right. Figure Insert the cartridge into its slot Push the cartridge forward into its slot until it snaps into place. Repeat these steps to replace the other cartridge, if necessary. Close the cartridge access door. Figure Close the cartridge access door Press the button next to OK on the control panel display . The product prints an alignment page. Step five Align the cartridges Lift the scanner lid. Place the alignment page with the printed-side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page. Figure Place the alignment page on the scanner glass Close the scanner lid. Press the button next to OK on the control panel display . The product scans the alignment page. When the Alignment successful message displays on the control panel screen, press the button next to OK on the control panel display to complete the alignment. Step six Print a self-test report Printing a self-test report verifies if the hardware functions correctly. Follow these steps to print a self-test report. How to print a self-test report Press the button next to Setup on the product control panel . Press the button next to Printer Report on the product control panel . The self-test report prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution three Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document. Issue Both Check Cartridge lights and the Attention light are blinking In this error condition, the following control panel light pattern displays Power light On Attention light Blinking fast Check color cartridge light Blinking fast Check black cartridge light Blinking fast Figure Control panel with lights indicated Cause The carriage inside the product stalled. Solutions Solution one Clear any jammed paper Jammed paper can cause the carriage to stall. Follow these steps to clear any jammed paper. Experiencing frequent or recurring paper jams? Preventing paper jams The following recommendations can help prevent recurring paper jams in your HP product. Before loading paper in the tray, hold the stack of paper, and then tap the bottom edge on a flat surface so that the stack is even on all sides. Make sure that the length and width adjusters on the tray are correctly positioned, and then push the stack of paper forward until it stops in the tray. caution Do not force the paper to move too far forward in the tray. Do not overload the tray with paper. Only add paper to the tray when the product is not printing. Make sure the HP product supports the paper type. See the documentation that came with the HP product for more information. Do not print on paper with paper clips or staples attached. Do not use paper that is bent, torn, dusty, damp, wrinkled, curled, or paper that does not lie flat. Use only one type of paper at a time. Do not mix different types, weights, or sizes of paper. Do not use paper that is too thin, too thick, or too glossy for the product. Causes of paper jams The following factors can cause paper jams Paper loaded incorrectly in the paper tray. Damaged or dirty paper rollers. Torn, wrinkled, or damp paper loaded in the paper tray. The rear access door or two-sided printing accessory duplexer might not be closed or is not locked into place. Paper was added to a stack already in the tray while the HP product was printing. The tray contains more than one type of paper. The paper is jammed inside the HP product where you cannot see it. An obstruction is blocking the paper path. Torn pieces of paper from a previous jam are stuck in the product. The tray is too full. If printing on an envelope, the edges of the envelope are bent. Step one Remove any loose paper Remove any loose sheets of paper from the input tray and the output tray. caution Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage theprint mechanism. Remove any loose paper Do not pull jammed paper Step two Clear the paper jam from the base of the All-in-One Use the following steps to check for and then remove jammed paper from the base of the HP product. Press the Power button to turn off the product. Disconnect the USB cable from the back of the product. Disconnect the power cord from the back of the product. Turn the product so that you can access its underside base. Press in the tabs on either side of the cleanout door to open it. Figure Open the cleanout door on the base of the product Gently remove any jammed paper from inside the product. Figure Remove jammed paper from inside the product caution If the paper tears while removing it, check inside the door for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur. Reattach the cleanout door. Gently push the door forward until it snaps into place. Figure Reattach the cleanout door Reconnect the power cord to the back of the product. Press the Power button to turn on the product. Step three Clear the jam from inside the All-in-One Press the Power button to turn off the product. Disconnect the power cord from the rear of the product. Open the cartridge access door. Figure Open the cartridge access door Gently remove any paper that is jammed inside the product. Figure Remove jammed paper from inside the product Close the cartridge access door. Figure Close the cartridge access door Reconnect the power cord to the rear of the product. Press the Power button to turn on the product. Step four Clear the jam from the front of the All-in-One If you cannot remove the jam from the base or inside the product, follow these steps to remove the paper jam from the front. Press the Power button to turn off the product. Disconnect the power cord from the rear of the product. Grasp the jammed paper with both hands, and then slowly pull it from the front of the product. Figure Remove jammed paper from the front of the product note If the paper tears while removing it, check for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur. Reconnect the power cord to the rear of the product. Press the Power button to turn on the product. Step five Reset the All-in-One With the printer turned on, disconnect the power cord from the rear of the printer. Unplug the power cord from the wall outlet. Wait at least 15 seconds. Plug the power cord back into the wall outlet. Reconnect the power cord to the printer. Turn the printer on. Step six Print a self-test report Printing a self-test report verifies if the hardware functions correctly. Follow these steps to print a self-test report. How to print a self-test report Press the button next to Setup on the product control panel . Press the button next to Printer Report on the product control panel . The self-test report prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution two Make sure that the carriage moves freely Follow these steps in the order given to make sure that the carriage moves freely. Step one Make sure that the carriage moves freely Follow these steps to make sure that the carriage can move freely. Press the Power button to turn on the product. Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing. Figure Open the cartridge access door Without turning off the product, disconnect the power cord from the rear of the product. warning You must unplug the power cord to allow you to move the carriage by hand and to reset the paper feed mechanism without the risk of an electrical shock. Look inside the product to see where the carriage is stuck, and then check for any torn paper or other objects that might be restricting the carriage. You might need a flashlight to illuminate areas for proper viewing. caution If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams might occur. Remove any loose paper or obstructions found. Reach inside the product through the cartridge access door, and then manually move the carriage. If the carriage is stuck on the right side of the product, move the carriage to the left side of the product. If the carriage is stuck on the left side of the product, move the carriage to the right side of the product. If the carriage is stuck in the middle of the product, move the carriage to the right side of the product. Make sure that the carriage can move freely across the width of the product. Firmly push the carriage to the left side of the product, and then to the right side. Close the cartridge access door. Figure Close the cartridge access door Reconnect the power cord to the rear of the product. Press the Power button to turn on the product. Step two Print a self-test report Printing a self-test report verifies if the hardware functions correctly. Follow these steps to print a self-test report. How to print a self-test report Press the button next to Setup on the product control panel . Press the button next to Printer Report on the product control panel . The self-test report prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution three Remove and then reinstall the cartridges Improper placement or installation of the cartridges can cause the product to indicate a carriage jam error. Follow these steps to remove and then reinstall the cartridges. Step one Remove the cartridges Press the Power button to turn on the product, if the power is not already on. Wait until the product is idle and silent before proceeding. Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing. Figure Open the cartridge access door Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot. Figure Remove the cartridge caution Do not touch the copper-colored electrical contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Figure Do not touch the contacts or nozzles Check for obstructions under and around the carriage. Clear any obstructions that you find. You might need a flashlight to illuminate areas for proper viewing. Step two Reinstall the cartridges Follow these steps to reinstall the cartridges. Repeat the steps for each cartridge. Hold the cartridge by its sides with the nozzles toward the product, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot. The tri-color cartridge goes in the slot on the left. The black cartridge goes in the slot on the right. Figure Insert the cartridge into its slot Push the cartridge forward into its slot until it snaps into place. Figure Snap the cartridge into place Repeat these steps to remove and then reinstall the other cartridge. Close the cartridge access door. Figure Close the cartridge access door Press the Power button to turn on the product. Step three Print a self-test report Printing a self-test report verifies if the hardware functions correctly. Follow these steps to print a self-test report. How to print a self-test report Press the button next to Setup on the product control panel . Press the button next to Printer Report on the product control panel . The self-test report prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution four Plug the All-in-One directly into an electrical outlet Plug the product directly into an electrical outlet to make sure that the power source functions correctly. Disconnect the power cord from the rear of the product. Unplug the power cord from any power strips or surge suppressors. Plug the power cord directly into an electrical outlet. Reconnect the power cord to the rear of the product. Press the Power button to turn on the product. Try the task again. If the issue persists, try a different electrical outlet. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution five Perform a power reset Follow these steps to reset the product. Step one Reset the All-in-One With the printer turned on, disconnect the power cord from the rear of the printer. Unplug the power cord from the wall outlet. Wait at least 15 seconds. Plug the power cord back into the wall outlet. Reconnect the power cord to the printer. Turn the printer on. Step two Print a self-test report Printing a self-test report verifies if the hardware functions correctly. Follow these steps to print a self-test report. How to print a self-test report Press the button next to Setup on the product control panel . Press the button next to Printer Report on the product control panel . The self-test report prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution six Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document. Issue Both Check Cartridge lights and the Power light are blinking fast In this error condition, the following control panel light pattern displays Power light Blinking fast Attention light On Check color cartridge light Blinking fast Check black cartridge light Blinking fast Figure Control panel with lights indicated Causes The cartridge access door is open. The carriage is jammed. Solutions Solution one Close the cartridge access door Close the cartridge access door. Figure Close the cartridge access door Check the product control panel for the blinking lights. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution two Clear any jammed paper Jammed paper can cause the carriage to stall. Follow these steps to clear any jammed paper. Experiencing frequent or recurring paper jams? Preventing paper jams The following recommendations can help prevent recurring paper jams in your HP product. Before loading paper in the tray, hold the stack of paper, and then tap the bottom edge on a flat surface so that the stack is even on all sides. Make sure that the length and width adjusters on the tray are correctly positioned, and then push the stack of paper forward until it stops in the tray. caution Do not force the paper to move too far forward in the tray. Do not overload the tray with paper. Only add paper to the tray when the product is not printing. Make sure the HP product supports the paper type. See the documentation that came with the HP product for more information. Do not print on paper with paper clips or staples attached. Do not use paper that is bent, torn, dusty, damp, wrinkled, curled, or paper that does not lie flat. Use only one type of paper at a time. Do not mix different types, weights, or sizes of paper. Do not use paper that is too thin, too thick, or too glossy for the product. Causes of paper jams The following factors can cause paper jams Paper loaded incorrectly in the paper tray. Damaged or dirty paper rollers. Torn, wrinkled, or damp paper loaded in the paper tray. The rear access door or two-sided printing accessory duplexer might not be closed or is not locked into place. Paper was added to a stack already in the tray while the HP product was printing. The tray contains more than one type of paper. The paper is jammed inside the HP product where you cannot see it. An obstruction is blocking the paper path. Torn pieces of paper from a previous jam are stuck in the product. The tray is too full. If printing on an envelope, the edges of the envelope are bent. Step one Remove any loose paper Remove any loose sheets of paper from the input tray and the output tray. caution Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage theprint mechanism. Remove any loose paper Do not pull jammed paper Step two Clear the paper jam from the base of the All-in-One Use the following steps to check for and remove jammed paper from the base of the HP product. Press the Power button to turn off the product. Disconnect the USB cable from the back of the product. Disconnect the power cord from the back of the product. Turn the product so that you can access its underside base. Press in the tabs on either side of the cleanout door to open it. Figure Open the cleanout door on the base of the product Gently remove any jammed paper from inside the product. Figure Remove jammed paper from inside the product caution If the paper tears while removing it, check inside the door for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur. Reattach the cleanout door. Gently push the door forward until it snaps into place. Figure Reattach the cleanout door Reconnect the power cord to the back of the product. Press the Power button to turn on the product. Step three Clear the jam from inside the All-in-One Press the Power button to turn off the product. Disconnect the power cord from the rear of the product. Open the cartridge access door. Figure Open the cartridge access door Gently remove any paper that is jammed inside the product. Figure Remove jammed paper from inside the product Close the cartridge access door. Figure Close the cartridge access door Reconnect the power cord to the rear of the product. Press the Power button to turn on the product. Step four Clear the jam from the front of the All-in-One If you cannot remove the jam from the base or inside the product, follow these steps to remove the paper jam from the front. Press the Power button to turn off the product. Disconnect the power cord from the rear of the product. Grasp the jammed paper with both hands, and then slowly pull it from the front of the product. Figure Remove jammed paper from the front of the product note If the paper tears while removing it, check for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur. Reconnect the power cord to the rear of the product. Press the Power button to turn on the product. Step five Reset the All-in-One With the printer turned on, disconnect the power cord from the rear of the printer. Unplug the power cord from the wall outlet. Wait at least 15 seconds. Plug the power cord back into the wall outlet. Reconnect the power cord to the printer. Turn the printer on. Step six Print a self-test report Printing a self-test report verifies if the hardware functions correctly. Follow these steps to print a self-test report. How to print a self-test report Press the button next to Setup on the product control panel . Press the button next to Printer Report on the product control panel . The self-test report prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution three Make sure that the carriage moves freely Follow these steps in the order given to make sure that the carriage moves freely. Step one Make sure that the carriage moves freely Follow these steps to make sure that the carriage can move freely. Press the Power button to turn on the product. Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing. Figure Open the cartridge access door Without turning off the product, disconnect the power cord from the rear of the product. warning You must unplug the power cord to allow you to move the carriage by hand and to reset the paper feed mechanism without the risk of an electrical shock. Look inside the product to see where the carriage is stuck, and then check for any torn paper or other objects that might be restricting the carriage. You might need a flashlight to illuminate areas for proper viewing. caution If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams might occur. Remove any loose paper or obstructions found. Reach inside the product through the cartridge access door, and then manually move the carriage. If the carriage is stuck on the right side of the product, move the carriage to the left side of the product. If the carriage is stuck on the left side of the product, move the carriage to the right side of the product. If the carriage is stuck in the middle of the product, move the carriage to the right side of the product. Make sure that the carriage can move freely across the width of the product. Firmly push the carriage to the left side of the product, and then to the right side. Close the cartridge access door. Figure Close the cartridge access door Reconnect the power cord to the rear of the product. Press the Power button to turn on the product. Step two Print a self-test report Printing a self-test report verifies if the hardware functions correctly. Follow these steps to print a self-test report. How to print a self-test report Press the button next to Setup on the product control panel . Press the button next to Printer Report on the product control panel . The self-test report prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution four Remove and then reinstall the cartridges Improper placement or installation of the cartridges can cause the product to indicate a carriage jam error. Follow these steps to remove and then reinstall the cartridges. Step one Remove the cartridges Press the Power button to turn on the product, if the power is not already on. Wait until the product is idle and silent before proceeding. Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing. Figure Open the cartridge access door Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot. Figure Remove the cartridge caution Do not touch the copper-colored electrical contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Figure Do not touch the contacts or nozzles Repeat these steps to remove the other cartridge. Check for obstructions under and around the carriage. Clear any obstructions you find. You might need a flashlight to illuminate areas for proper viewing. Step two Reinstall the cartridges Follow these steps to reinstall the cartridges. Repeat the steps for each cartridge. Hold the cartridge by its sides with the nozzles toward the product, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot. The tri-color cartridge goes in the slot on the left. The black cartridge goes in the slot on the right. Figure Insert the cartridge into its slot Push the cartridge forward into its slot until it snaps into place. Figure Snap the cartridge into place Repeat these steps to reinstall the other cartridge. Close the cartridge access door. Figure Close the cartridge access door Press the Power button to turn on the product. Step three Print a self-test report Printing a self-test report verifies if the hardware functions correctly. Follow these steps to print a self-test report. How to print a self-test report Press the button next to Setup on the product control panel . Press the button next to Printer Report on the product control panel . The self-test report prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution five Plug the All-in-One directly into an electrical outlet Plug the product directly into an electrical outlet to make sure that the power source functions correctly. Disconnect the power cord from the rear of the product. Unplug the power cord from any power strips or surge suppressors. Plug the power cord directly into an electrical outlet. Reconnect the power cord to the rear of the product. Press the Power button to turn on the product. Try the task again. If the issue persists, try a different electrical outlet. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution six Perform a power reset Follow these steps to reset the product. Step one Reset the All-in-One With the printer turned on, disconnect the power cord from the rear of the printer. Unplug the power cord from the wall outlet. Wait at least 15 seconds. Plug the power cord back into the wall outlet. Reconnect the power cord to the printer. Turn the printer on. Step two Print a self-test report Printing a self-test report verifies if the hardware functions correctly. Follow these steps to print a self-test report. How to print a self-test report Press the button next to Setup on the product control panel . Press the button next to Printer Report on the product control panel . The self-test report prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution seven Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document. Issue The Power light blinks fast for three seconds In this condition, the following control panel light pattern displays Power light Fast blinking for 3 seconds, and then on Attention light Off Check color cartridge light Off Check black cartridge light Off Figure Control panel with lights indicated Cause The product is performing another task. Solutions Solution one Wait for the job to finish Wait for the current task to finish before starting another task. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution two Reset the All-in-One Follow these steps to reset the product. Step one Reset the All-in-One With the printer turned on, disconnect the power cord from the rear of the printer. Unplug the power cord from the wall outlet. Wait at least 15 seconds. Plug the power cord back into the wall outlet. Reconnect the power cord to the printer. Turn the printer on. Step two Print a self-test report Printing a self-test report verifies if the hardware functions correctly. Follow these steps to print a self-test report. How to print a self-test report Press the button next to Setup on the product control panel . Press the button next to Printer Report on the product control panel . The self-test report prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution three Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document. Issue The Power light is blinking while the Attention light is off In this condition, the following control panel light pattern displays Power light Blinking Attention light Off Check color cartridge light Off Check black cartridge light Off Figure Control panel with lights indicated Cause The product is busy processing a print, scan, copy, or maintenance job. Solutions Solution one Wait for the job to finish Wait for the current task to finish before starting another task. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution two Reset the All-in-One Follow these steps to reset the product. Step one Reset the All-in-One With the printer turned on, disconnect the power cord from the rear of the printer. Unplug the power cord from the wall outlet. Wait at least 15 seconds. Plug the power cord back into the wall outlet. Reconnect the power cord to the printer. Turn the printer on. Step two Print a self-test report Printing a self-test report verifies if the hardware functions correctly. Follow these steps to print a self-test report. How to print a self-test report Press the button next to Setup on the product control panel . Press the button next to Printer Report on the product control panel . The self-test report prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution three Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document. Issue The Power light is blinking while the Attention light is on In this condition, the following control panel light pattern displays Power light Blinking Attention light On Check color cartridge light Off Check black cartridge light Off Figure Control panel with lights indicated Causes The output tray is closed. The input tray is empty. There is a paper jam. Solutions Solution one Open the output tray Open the output tray. Figure Open the output tray. Check the control panel for the blinking lights. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution two Load paper Slide the paper width guide to its outermost position. Load a stack of paper into the paper tray, print-side down. Slide the stack of paper forward until it stops. Slide the paper width guide against the paper. Figure Load paper, and then adjust the paper width guide Check the control panel for the blinking lights. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution three Clear any jammed paper Jammed paper can cause the carriage to stall. Follow these steps to clear any jammed paper. Experiencing frequent or recurring paper jams? Preventing paper jams The following recommendations can help prevent recurring paper jams in your HP product. Before loading paper in the tray, hold the stack of paper, and then tap the bottom edge on a flat surface so that the stack is even on all sides. Make sure that the length and width adjusters on the tray are correctly positioned, and then push the stack of paper forward until it stops in the tray. caution Do not force the paper to move too far forward in the tray. Do not overload the tray with paper. Only add paper to the tray when the product is not printing. Make sure the HP product supports the paper type. See the documentation that came with the HP product for more information. Do not print on paper with paper clips or staples attached. Do not use paper that is bent, torn, dusty, damp, wrinkled, curled, or paper that does not lie flat. Use only one type of paper at a time. Do not mix different types, weights, or sizes of paper. Do not use paper that is too thin, too thick, or too glossy for the product. Causes of paper jams The following factors can cause paper jams Paper loaded incorrectly in the paper tray. Damaged or dirty paper rollers. Torn, wrinkled, or damp paper loaded in the paper tray. The rear access door or two-sided printing accessory duplexer might not be closed or is not locked into place. Paper was added to a stack already in the tray while the HP product was printing. The tray contains more than one type of paper. The paper is jammed inside the HP product where you cannot see it. An obstruction is blocking the paper path. Torn pieces of paper from a previous jam are stuck in the product. The tray is too full. If printing on an envelope, the edges of the envelope are bent. Step one Remove any loose paper Remove any loose sheets of paper from the input tray and the output tray. caution Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage theprint mechanism. Remove any loose paper Do not pull jammed paper Step two Clear the paper jam from the base of the All-in-One Use the following steps to check for and remove jammed paper from the base of the HP product. Press the Power button to turn off the product. Disconnect the USB cable from the back of the product. Disconnect the power cord from the back of the product. Turn the product so that you can access its underside base. Press in the tabs on either side of the cleanout door to open it. Figure Open the cleanout door on the base of the product Gently remove any jammed paper from inside the product. Figure Remove jammed paper from inside the product caution If the paper tears while removing it, check inside the door for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur. Reattach the cleanout door. Gently push the door forward until it snaps into place. Figure Reattach the cleanout door Reconnect the power cord to the back of the product. Press the Power button to turn on the product. Step three Clear the jam from inside the All-in-One Press the Power button to turn off the product. Disconnect the power cord from the rear of the product. Open the cartridge access door. Figure Open the cartridge access door Gently remove any paper that is jammed inside the product. Figure Remove jammed paper from inside the product Close the cartridge access door. Figure Close the cartridge access door Reconnect the power cord to the rear of the product. Press the Power button to turn on the product. Step four Clear the jam from the front of the All-in-One If you cannot remove the jam from the base or inside the product, follow these steps to remove the paper jam from the front. Press the Power button to turn off the product. Disconnect the power cord from the rear of the product. Grasp the jammed paper with both hands, and then slowly pull it from the front of the product. Figure Remove jammed paper from the front of the product note If the paper tears while removing it, check for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur. Reconnect the power cord to the rear of the product. Press the Power button to turn on the product. Step five Reset the All-in-One With the printer turned on, disconnect the power cord from the rear of the printer. Unplug the power cord from the wall outlet. Wait at least 15 seconds. Plug the power cord back into the wall outlet. Reconnect the power cord to the printer. Turn the printer on. Step six Print a self-test report Printing a self-test report verifies if the hardware functions correctly. Follow these steps to print a self-test report. How to print a self-test report Press the button next to Setup on the product control panel . Press the button next to Printer Report on the product control panel . The self-test report prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution four Make sure that the carriage moves freely Follow these steps in the order given to make sure that the carriage moves freely. Step one Make sure that the carriage moves freely Follow these steps to make sure that the carriage can move freely. Press the Power button to turn on the product. Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing. Figure Open the cartridge access door Without turning off the product, disconnect the power cord from the rear of the product. warning You must unplug the power cord to allow you to move the carriage by hand and to reset the paper feed mechanism without the risk of an electrical shock. Look inside the product to see where the carriage is stuck, and then check for any torn paper or other objects that might be restricting the carriage. You might need a flashlight to illuminate areas for proper viewing. caution If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams might occur. Remove any loose paper or obstructions found. Reach inside the product through the cartridge access door, and then manually move the carriage. If the carriage is stuck on the right side of the product, move the carriage to the left side of the product. If the carriage is stuck on the left side of the product, move the carriage to the right side of the product. If the carriage is stuck in the middle of the product, move the carriage to the right side of the product. Make sure that the carriage can move freely across the width of the product. Firmly push the carriage to the left side of the product, and then to the right side. Close the cartridge access door. Figure Close the cartridge access door Reconnect the power cord to the rear of the product. Press the Power button to turn on the product. Step two Print a self-test report Printing a self-test report verifies if the hardware functions correctly. Follow these steps to print a self-test report. How to print a self-test report Press the button next to Setup on the product control panel . Press the button next to Printer Report on the product control panel . The self-test report prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution five Remove and then reinstall the cartridges Improper placement or installation of the cartridges can cause the product to indicate a carriage jam error. Follow these steps to remove and then reinstall the cartridges. Step one Remove the cartridges Press the Power button to turn on the product, if the power is not already on. Wait until the product is idle and silent before proceeding. Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing. Figure Open the cartridge access door Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot. Figure Remove the cartridge caution Do not touch the copper-colored electrical contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Figure Do not touch the contacts or nozzles Repeat these steps to remove the other cartridge. Check for obstructions under and around the carriage. Clear any obstructions you find. You might need a flashlight to illuminate areas for proper viewing. Step two Reinstall the cartridges Follow these steps to reinstall the cartridges. Repeat the steps for each cartridge. Hold the cartridge by its sides with the nozzles toward the product, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot. The tri-color cartridge goes in the slot on the left. The black cartridge goes in the slot on the right. Figure Insert the cartridge into its slot Push the cartridge forward into its slot until it snaps into place. Figure Snap the cartridge into place Repeat these steps to reinstall the other cartridge. Close the cartridge access door. Figure Close the cartridge access door Press the Power button to turn on the product. Step three Print a self-test report Printing a self-test report verifies if the hardware functions correctly. Follow these steps to print a self-test report. How to print a self-test report Press the button next to Setup on the product control panel . Press the button next to Printer Report on the product control panel . The self-test report prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution six Plug the All-in-One directly into an electrical outlet Plug the product directly into an electrical outlet to make sure that the power source functions correctly. Disconnect the power cord from the rear of the product. Unplug the power cord from any power strips or surge suppressors. Plug the power cord directly into an electrical outlet. Reconnect the power cord to the rear of the product. Press the Power button to turn on the product. Try the task again. If the issue persists, try a different electrical outlet. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution seven Perform a power reset Follow these steps to reset the product. Step one Reset the All-in-One With the printer turned on, disconnect the power cord from the rear of the printer. Unplug the power cord from the wall outlet. Wait at least 15 seconds. Plug the power cord back into the wall outlet. Reconnect the power cord to the printer. Turn the printer on. Step two Print a self-test report Printing a self-test report verifies if the hardware functions correctly. Follow these steps to print a self-test report. How to print a self-test report Press the button next to Setup on the product control panel . Press the button next to Printer Report on the product control panel . The self-test report prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution eight Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document. Issue All the lights are off In this condition, the following control panel light pattern displays Power light Off Attention light Off Check color cartridge light Off Check black cartridge light Off Figure Control panel with lights indicated Cause The product does not turn on. Solutions Solution one Make sure that the All-in-One is plugged in Follow these steps to make sure that the power cord is connected to the rear of the product and plugged into an electrical outlet. Check the rear of the product to make sure that the cord from the power supply is inserted securely into the power connection. Check the power supply to make sure that the power cord is plugged in securely. Check the electrical outlet to make sure that the power cord is plugged in securely. Figure Check the electrical connections Rear of product Power supply Electrical outlet Press the Power button to turn on the product. If the product turns on, there is no need to continue troubleshooting. If the product does not turn on, continue to the next solution. Solution two Make sure that the electrical outlet works Unplug the power cord from the electrical outlet. Plug another appliance into the electrical outlet to make sure that the outlet works. If the electrical outlet does not work, plug the product into another outlet that does work. If the electrical outlet works, but the product still does not turn on, continue to the next solution. Solution three Make sure that the power supply is compatible with the HP All-in-One The term power supply refers to both the power module and the power cord. note To make sure that your product and power supply are compatible, HP suggests you use the original power supply shipped with your product. Example of a power module Example of a power cord note The power module might have a permanently attached power cord, or the power cord might detach from the power module. The photographs in the examples above might not match your product. Make sure that the voltage and amperage specifications printed on the power supply match the voltage and amperage specifications printed on the HP product. Voltage and amperage specifications printed on the power supply Voltage and amperage requirements printed on the HP product In this example, the voltage +32 V and the amperage 2000 mA from the power supply are compatible with the voltage and amperage specified on the HP product. If the voltage and amperage specifications of the product and the power supply are compatible, make sure that the connector on the power cord is the same shape and size as the connector on the HP product. warning Do not force an incompatible power cord its plug has a different shape or size than the HP product's electrical connection into an HP product. If the power cord is not compatible with the product, replace the power cord with a compatible cord. To buy a compatible cord, right-click the following link, How to Buy HP, and then click Open in New Window. If the power cord is compatible with the product, but the product still does not turn on, continue to the next solution. Solution four Reset the power module, and then test the power The power module has a safety feature that protects the product during a power surge. If you experienced a recent power surge, you might need to reset the power module. Follow these steps to reset the power module. Step one Reset the power module Disconnect the power cord from the rear of the product. Unplug the power cord from the electrical outlet. Unplug the power cord from the power module. Wait 15 seconds. Reconnect the power cord to the rear of the product. Plug the power cord back into the power module. Plug the power cord back into the electrical outlet. Do not use a power strip or surge protector until after the issue is resolved. Figure Reconnect the power cords Rear of product Power module Electrical outlet Check to see if the power module has an LED light. If the power module does not have an LED light, continue to the next step. If the power module has an LED light, check to see if the LED lights up. If the LED does not light up, contact HP to replace the power module. To buy a compatible power module, right-click the following link, How to Buy HP, and then click Open in New Window. If the LED lights up, continue to the next step. Step two Test the power on the All-in-One Follow these steps to test the power on the product. Press, and then quickly release the Power button to start a Power On/Off cycle. Do not hold the button down. If you press and hold the Power button too long, the product might turn on and then turn off without restarting. If this happens, press and quickly release the Power button again. Check the product to make sure that it has turned on. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution five Test the power with a compatible power cord from a different product If you have another available power cord that is compatible with your product, use the alternate cord and repeat the steps in the solution to reset the power module and then test the power. If the product turns on with the alternate power cord, the original power cord caused the issue. Contact HP to replace the power cord. Right-click the following link, How to Buy HP, to buy a compatible power cord. If the product does not turn on with the alternate power cord, continue to the next solution. Solution six Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document. Service the All-in-One Service or replace your HP product if the issue persists after completing all the preceding steps. Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area. To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.